WARRANTY

INTRODUCTION
ProSonic Acoustics® is dedicated to providing you with the highest quality room acoustic treatment available at an affordable and competitive price. Our team has spent a lot of time in research and development of the products we sell and that is why we stand behind our warranty and products 100%. Terms contained herein are subject to change without notice.

WHO IS COVERED
The original consumer purchaser only is entitled to the benefits of this warranty.

TRANSFERABILITY OF THIS WARRANTY
This warranty may not be transferred without the express written permission of ProSonic Acoustics® LLC.

HOW LONG YOU ARE COVERED
ProSonic Acoustics® guarantees and covers each and every one of our products for up to 1 year or 365 days beginning on the date of the original purchase.

WHAT IS COVERED
We warrant that your ProSonic Acoustics® treatment products (includes all products we sell on our website) are free from any manufacturing defects in material or workmanship.

WHAT IS NOT COVERED
This warranty does not cover any problems with nondefective acoustic treatment products caused by conditions or handling beyond our control. For example:

1. Acts of God, fire, flood, exposure to chemicals, exposure to water, physical abuse or misuse, improper installation.
2. Failure to store panels in a clean, dry area, enclosed and protected from the elements such as rain, snow and direct sunlight.
3. Panels being installed or stored in areas having extreme temperature or humidity (above 80% humidity or 100 degrees F).
4. Normal wear and tear, sustained deformation/crushing, or from exposure to smoke, fumes, leaks or vapors.
5. Alterations made after completion of the installation, including but not limited to, cutting, painting or application of cleaning solutions, coatings or other modifications.
6. Any Labor Charges.
7. Any costs that you incur in the course of installation or use of ProSonic Acoustics® LLC acoustic treatments.

SHIPPING
Our products are shipped vacuum sealed in order to provide you with our 10% discount and low shipping costs. Please allow up to 24 hours for the foam to return to it’s original state upon receiving your shipped products. The cell structure of ProSonic Acoustics® foam is not and will not be damaged upon compressing the foam via vacuum sealing. So the performance of our products will not be affected.

Products are shipped via ups, and cannot AND will not deliver to a P.O. Box, so a valid residential or commercial address is required. Upon receiving your order, shipment of products will occur within 1-2 weeks of your original purchase. So please allow between 7-14 days for your product to ship. Upon shipment you will receive a ups tracking number via email to allow for tracking of your package(s).Upon receiving your products, please allos 24 hours for

RETURNS
Our return policy is valid for 30 days. You must inquire about returning your product(s) within 30 days of your original purchase via email @ help-desk@prosonicacoustics.com. The original purchaser consumer is responsible for shipping the product back to our facility. Your money back will be transferred back to you via Paypal within 7 days upon receiving your previously purchased products in the mail at our facility. You will receive your money back minus a 5% restocking fee. The 5% amount will be decided bases upon your original purchase amount.

PRIVACY
ProSonic Acoustics® is committed to protecting your privacy. We dislike spam as much as you do. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services, reminders, or special offers we think you’ll find valuable.

Please feel free to email us and ask us any questions regarding our products or this warranty. We are open to comments, questions, and concerns.

ProSonic Acoustics® Team